Support

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For Applications and Technology support, Catalyst offers:


  • Standard and Flexible SLA combining on site, nearshore and offshore assistance

  • References in providing global and local support in Africa.

  • Expertise on Applications, Platform and Infrastructure

  • Single ticketing system with priority assignment feature

  • 24X7 Support

  • Provision of Hosting/Managed Services in our Tier 3++ Data Center

  • Support in French, Arabic and English

  • Competitive Cost

  • “Free” advise for system enhancement from time to time in terms of upgrade of Hardware, Middleware, Application, Database and Security

 

For Data Center Support, the “Basic Support pack” is free of charge. This entails 24 x 7 x 365 port monitoring, ISP monitoring and Infrastructure monitoring.


A Typical Support Team will include:

 

  •      Network Engineer
  •      Systems Engineer
  •      DBA
  •      Network Security Engineer

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